Refund Policy

We want you to be confident in your subscription. This policy explains when refunds are available and how to request them.

1. 14-day money-back guarantee

If you are not satisfied with Elevon, you may request a full refund within 14 days of your initial paid subscription, provided you have not synced more than one data source or generated more than 10 AI consultant conversations. This guarantee applies to your first paid subscription only and does not apply to renewals.

2. Annual plans

For annual subscriptions, the 14-day money-back guarantee applies to the full amount. After 14 days, annual plans are non-refundable. You may cancel at any time to prevent renewal; access continues until the end of your paid term.

3. Monthly plans

Monthly subscriptions are non-refundable after the 14-day guarantee period. You may cancel at any time to stop future charges. Cancellation takes effect at the end of the current billing period — no further charges will be made.

4. Trial accounts

Trial accounts are free. No payment is required and no refund is needed. Upgrading from a trial to a paid plan starts the 14-day guarantee period.

5. Non-refundable cases

Refunds will not be issued for:

• Renewal charges (you can cancel before renewal to avoid them);
• Accounts terminated for violations of our Terms of Service;
• Partial billing periods after cancellation;
• Unused time on an active subscription after the guarantee period;
• Downtime caused by third-party services or your own connectivity.

6. Statutory withdrawal right (consumers)

If you are a consumer within the meaning of Book 7 of the Dutch Civil Code (BW), the statutory right of withdrawal (herroepingsrecht) under Art. 7:5 BW may apply to distance contracts, unless an exception applies (e.g. digital content delivered with your prior consent and acknowledgement of forfeiture of withdrawal). This policy does not affect any mandatory statutory rights you may have.

7. How to request a refund

To request a refund, contact Elevon support within the 14-day guarantee period. Include your account email and the reason for your request. Approved refunds are processed to your original payment method within 7–10 business days.

8. Chargebacks

We encourage you to contact support before initiating a chargeback. Accounts associated with chargebacks may be suspended pending resolution. We reserve the right to dispute chargebacks that violate this policy.

9. Exceptions

In exceptional circumstances (e.g. significant service outage), Elevon may, at its sole discretion, offer service credits or partial refunds beyond this policy.